Problem
Logging in via the Password Secure browser extension is not possible. You may see an error message similar to the following:
Cannot read properties of null (reading '$type')
Cause
This typically happens when the browser extension or the browser itself is out of date. Browser vendors regularly change extension interfaces, so an older version of the extension can stop working correctly after a browser update.
Note: A similar issue previously occurred after Chrome and Edge updated to version 144, and was resolved by an update to the browser extension.
Resolution
- Open your browser's extension management page and check whether an update is available for the Password Secure browser extension. Install it if so.
- Check whether your browser itself is up to date and install any available updates.
- Fully restart the browser (close all windows and reopen it).
- Try logging in to the browser extension again.
If the problem persists after these steps, uninstall the browser extension, restart the browser, and reinstall the extension.
Note: If login is still not possible afterwards, contact support.