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Error: License Server Unreachable

Tobias Nessel
Updated

Problem

You see an error indicating that the license server is unreachable.

Note: This applies only to environments using the online license server. License files already issued are not affected. However, new offline licenses cannot be issued while the server is undergoing maintenance.

Cause

The license server (license.passwordsafe.de) undergoes periodic scheduled maintenance, during which it is temporarily unreachable. Connectivity issues can also be caused by a local network problem, for example a firewall or proxy blocking outbound traffic to the license server.

Resolution

  1. Verify the network connection. Open PowerShell and run:

    Test-NetConnection -ComputerName license.passwordsafe.de -Port 443

    If the test fails, make sure your internet connection is working and that your firewall or proxy allows outbound traffic to license.passwordsafe.de on port 443.

  2. Open https://license.passwordsafe.de/kis in your browser. If the page does not load, the problem is in the network or caused by ongoing maintenance.

For current information about maintenance, see our Community Posts. If the problem persists after these checks, create a support ticket and include the result of the PowerShell test.