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Error: Unable to Log In to the Windows App with a Basic License

Tobias Nessel
Updated

Problem

A user cannot log in to the Netwrix Password Secure Windows App. The following error message appears:

"Login not possible! Since version 9.1.0, the standard view in the Windows application is no longer available. Please use the Web Application instead."

Cause

The Windows App is only available to users with an Advanced license. Users with a Basic license (formerly Light Client) have no access to the Windows App, because the previous standard view was removed. This change applies as of version 9.1.0 and therefore to all later versions, including version 26.x. Basic users can only use the Web App.

Resolution

  1. In the Server Manager, check which license is assigned to the affected user.
  2. If the user has a Basic license, they use the Web App instead.
  3. If the user was assigned the wrong license by mistake, change the user type of the license to Advanced so that the user can use the Windows App.

Note: When creating new users, check which license (Basic or Advanced) is assigned to each employee, since this determines whether they can use the Windows App.